Role Summary:
Responsible for billing Product and service development and charging implementations, integration and changes, responsible for dunning process and lifecycle implementation, issuing the bills to all customers (Post-paid and Hybrid ) accurate and on time including responsible for customer data accuracy status and healthy checks, prepare and test new business requirements of the billing system with vendors , provide 3rd and 4th line support for business.
Duties and Responsibilities:
- Charging system integration with network systems like MSC, SMSC, GGSN based on standards for online charging.
- Billing Product and service development for charging implementations and changes
- Work closely with business units in the development of new tariffs and services and ensuring that prices reflected in the system are accurate and consistent.
- Responsible for 3rd and 4th line support to the business as requested by Service desk for issues related to new products.
- Relation with systems Vendor in following systems issues.
- Managing systems releases and patches.
- Implement and monitor changes on dunning process actions for postpaid customers.
- Implement and monitor new changes on lifecycle for prepaid customers.
- Responsible for billing and invoicing process for Ooredoo postpaid customers and ensures that accounts are properly reconciled and invoiced.
- Identifies and resolves billing and rating related issues.
- Responsible for generating ad-hoc requested data reporting from all billing components.
- responsible billing and charging system components administration and monitoring like systems health checks, scheduled routines and jobs, …
- Performing ongoing performance and capacity analysis through collecting history of performance data to produce and suggesting for capacity planning
- Ability to drive and execute assigned projects as according to the plan.
- Improving systems performance by investigating problems, systems logs analysis, developing specifications, identifying trends in technology, and recommending, integrating and documenting solutions.
- Ensure that Billing and Charging system systems are up and operational 24 by 7.
- Other tasks might be required
Work Experience & Qualifications:
- University degree in Computer Science or telecom/electric / computer engineering
- More than 2 years’ experience in Billing and charging systems
- Good knowledge in Oracle 11g Database.
- Good knowledge in UNIX / Redhat Administration and Shell scripting.
- Good knowledge in SQL/PL SQL.
- Problem solving & analytical Thinking in a Variable environment
- Experience in Web Services, WSDL, SOAP, XML technologies.
- Experience in version control systems
Personal Traits & Special Skills:
- Fluent in English and Arabic.
- Well organized and attentive to detail.
- Customer and service orientation.
- Good problem solving skills.
- Have knowledge transfer skills.
- Strong communication abilities.
- Ability to work under pressure.
ملاحظة: يجب إرفاق الملفات التالية:
1. Resume / cv
2. Passport-size photograph
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