Customer Care - الخليل | سمارت إندكس

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علاقات عامة

Customer Care - الخليل



Role Summary & Duties and Responsibilities:

  • Provide appropriate solutions and answers to the customers' questions and/or problems.
  • Taking all the opportunities to promote our products & services (initial sales and up selling).
  • Participating in the analysis of daily, weekly and monthly activity reports.
  • Joining regular service center staff meetings and helping to identify opportunities and develop new strategies to optimize the team's performance and the service level in general.
  • Alerting the direction of Customer Care in case of problems or decrease of the service level. Recommending and implementing appropriate solutions.
  • Assuring a continuous dialogue with other departments especially Contact Center and Marketing Department in order to always be kept informed of the new products and service, strategies, policies, and other information.
  • Having strong knowledge of tools & equipment provided, and to ensure correct entries and transactions are executed by the CCRs.
  • Ensuring proper reconciliation and reporting of daily revenue and cash management.
  • Maintaining the equipment and inventory.
  • Upholding the appearance of a clean environment and, moreover, with the assistance from Marketing Department, implementing innovative ways to attract and gain customer attention to the service center and Ooredoo products and services.
  • Respecting the corporate policies and confidentiality during the daily and transnational activities.
  • Reporting to the  service center supervisor on daily activities and other matters.
  • Performing any task (related to job/ work) assigned by the supervisor.

Experience & Qualifications:

  • Two years of experience in a service centre or communicational environment.
  • Bachelor degree in related filed or equivalent education/experience.

Skills:

  • Frontline customer handling skills.
  • Cash Management.
  • Inventory Management.
  • Time Management skills.
  • Team spirited.
  • Motivated, dynamic and very good communicator.
  • Strong sense of initiative.
  • Good analytical skills.
  • Computer literacy knowledge (Microsoft).
  • Arabic and English (oral and written).

ملاحظة: يجب إرفاق الملفات التالية:
1. Resume / cv
2. Professional personal photo

للتقدم للوظيفة 

مـــــــن هــــــــنـــــــــا


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