Role Summary:

The Digitization senior specialist is responsible to implement commercial digital roadmap, analyze customer behavior and insights , and monitor and report performance of commercial digital KPIs.

Duties & Responsibilities:

• Implement and follow up on commercial digital roadmap.
• Analyze customer behavior and insights, and turn findings into actionable plan.
• Improve customer experience for all digital channels (Mobile Application, Business WhatsApp, etc.).
• Launch new digital channels using launch process and checklist in coordination with all stakeholders.
• Push Mobile Application penetration based on approved roadmap.
• Push online sales as main driver for revenue  and cost optimization.
• Shift customers from traditional channels to digital ones based on well-developed framework.
• Leading Virtual Digital committees to ensure and support the implementation of the digital initiatives.
• Project manage the digital initiatives handled by the Commercial Digital Unit.
• Monitor and report performance of Commercial Digital KPIs.

Work Experience & Qualifications:

• 3 years of working experience in a service or digital provider or any relevant fields.
• Knowledge in Mobile application management (penetration and retention /  customer insights / customer experience).
• Must have strong project management skills.

Technical Qualifications:

• Project Management.
• Knowledge in firebase / cleaver tap is a plus.
• MS Office skills.
• Online skills and Direct Response measurements.
• Digital Customer Experience.
• Fluent in English (written and spoken).
• Plan and project implementation.  
• Project tracking and monitoring. 

Personal Traits & Special Skills::

• Communicating effectively.
• Customer Focus.
• Collaboration.
• Analytical thinking.
• Planning and Organizing.
• Results orientation.

ملاحظة: يجب إرفاق الملفات التالية:
1. Resume / cv
2. Personal Professional Photo

Apply To:

مــــن هـــــنــــــا