Role Summary:

Provide IT technical support for End Users, software’s, applications and computers.

Duties & Responsibilities:

• Providing First line, second line of support for end users computing systems.
• Installing and supporting Applications and Operating systems 
• Installing and supporting Printers and Printing services
• First Level of support for PC’s, and all end user’s devices (Hardware/Software problems)
• First line support for LAN’s and WAN’s
• Reporting problems and tasks on the computer Service Disk Trouble Ticketing system
• Backup’s and restore end user’s data
• Logs all calls, trouble tickets and follow up
• Checking that all open calls are updated daily or according to Service Desk Service Level Agreement (SLA)
• Liaising with second level support and all business units to ensure calls closed in timely manner or according to SLA
• Defining, updating, implementing and monitor Operation procedures
• Monitoring Service level agreements
• Monitoring and updating Help Desk Inventory and end user’s assets
• Training end users, on operating system, and Office applications
• Insure implementing policies and procedures
• Responsible for the selection and purchase of desktops/laptops hardware, and software.

• Keeping abreast of new technologies associated with Computers and Peripherals.

• Checking whether calls, interactions are logged correctly and escalated to the correct department
• Following up on calls, interactions escalated via service desk Trouble Ticketing system.
• Checking that all open calls are updated daily or according to Service Desk SLA.

Work Experience & Qualifications::

Education

• Bachelor’s Degree in Computer Engineering.

Experience

• Fresh Graduate, preferable 1 year of experience in computer use, Help Desk, and technical support.

Personal Traits & Special Skills::

• Strong interpersonal and communication skills and the ability to work effectively.
• Self-starter and highly organized
• Proficiency in Arabic and English (oral and written)
• Computer Literacy knowledge (Microsoft)
• Proficiency with MS Office suit (mainly Excel, Word, and PowerPoint).
• Excellent organizational, team Work, and time management skills
• Excellent coordination and follow-up skills.

Apply To:

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ملاحظة: يجب إرفاق الملفات التالية:
1. Resume / cv
2. Passport-size photograph