Project Delivery Manager - رام الله والبيرة | سمارت إندكس



تكنولوجيا المعلومات

Project Delivery Manager - رام الله والبيرة

تفاصيل الوظيفة

الشركة /IQVIA التصنيف / تكنولوجيا المعلومات
الوظيفة /Project Delivery Manager - رام الله والبيرة رقم الوظيفة /8689
المسمى الوظيفي /Project Delivery Manager نوع الوظيفة /دوام كامل
الدرجة العلمية /بكالوريوس الخبرة العملية /لا تقل عن 12 سنوات
الراتب /N/A المدينة / رام الله والبيرة-
اخر موعد للتقدم للوظيفة / طريقة التقدم للوظيفة /عن طريق الرابط


Project Delivery Manager

Job Summary:

The Program / Project Delivery Manager is accountable for the end-to-end delivery of programs and projects to meet customer needs, and responsible to coordinate with all the technical and functional teams within the organization.

The Program / Project Delivery Manager will report PMO of the given business line and will be responsible for driving the delivery of IQVIA PPG’s AMESA projects.

The Program / Project Delivery Manager will also be responsible for interacting with the technical and functional teams of the customers including any 3rd parties that may be a part of the overall solution architecture or be contracted by IQVIA or the customer to provide a specific service identified as part of the overall project’s scope.

As the Program / Project Delivery Manager, the person will be responsible for:

  • Leading a team of geographically dispersed resources to deliver technology projects on time and within budget for the domain and geography for which they have responsibility
  • Maintaining end-to-end accountability for overall delivery excellence for ITM & CIM (Information and Transaction Management, Clinical Information Management) domains.
  • Work with their teams to determine necessary activities to successfully deliver projects throughout the given service line or function
  • Ensure that the right type and number of resources that are required to fulfill the planned projects are available and in place through cooperation with Resource Planners
  • Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution
  • Juggling multiple and conflicting priorities in a timely across all functions in the IQVIA Payer Provider Government group, and identify plans to mitigate the same.
  • Managing and leading complex stakeholders towards optimal solutions while helping them understand resource constraints and prioritization.
  • Holding the teams to the highest standards, project discipline and accountability
  • Continuously improving the technical delivery model and strategy, implementing, and managing delivery with the associated teams.

Essential Functions of the Job:

  • Initiate, build and sustain productive relationships across all the technical and functional teams
  • Serve as an escalation point for customer concerns on technical and functional aspects, if/when they arise
  • Identify appropriate resolution to achieve client satisfaction in a timely manner
  • Support the Project Manager and manage end-to-end delivery of programs and projects to ensure the project is managed within scope, time, and budget
  • Enforce standard methodologies, processes, and tools for functional and technical processes
  • Provide leadership and direction to project team members on all architectural, functional, and technical aspects.
  • Evaluate and identify potential redundant applications, infrastructure, and tools

Analytical/Decision Making Responsibilities:

  • Must be able to work within a matrix organization – balancing the needs of the customer against IQVIA PPG’s goals
  • Should provide required subject matter expertise in helping the customer meet its business objectives.
  • Must make decisions, such as prioritize relationships to develop, negotiate with customers and overcome obstacles
  • Manage multiple teams to deliver projects in alignment with customer needs with transparency to IT Services and customer stakeholders.
  • Identify, manage, and resolve complex issues, preventing escalations, where possible
  • Manage, negotiate, and resolve project risks effectively
  • Create an open, honest, accountable, and collaborative team environment

Knowledge and Skills Requirements:

  • Proven track record of delivering a collection projects and products for a portfolio size of $15M - $20M
  • 12+ years of project delivery and client relationship management in a technology environment
  • Good project management acumen and ability to negotiate with PMO and Product team managers
  • Strong know-how and experience on agile methodology and working with Scrum Master to deliver projects
  • Strong customer orientation and able to manage customer expectations in technical, architectural, system security and functional aspects
  • Good executive presence to participate in leadership meetings to present IQVIA’s achievements and perspective in case of escalations or conflicts
  • Ability to develop strategic plans and translate them to actionable roadmaps
  • Good financial and people leadership skills
  • Initiates, builds, and maintains productive customer relationships
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
  • Comfortable working in a matrix organization with excellent communication and networking skills – able to effectively manage and influence senior leaders as well as a broad range of stakeholder
  • Ability to manage risk, and encourage strategic risk management-based delivery in others to manage expectations and communicate effectively
  • Strong collaboration skills to build teams across business boundaries
  • Leadership skills to successfully lead large, diverse, and virtual teams. Agile working experience necessary.
  • Drives operational improvements and efficiencies through the creation and implementation of rigorous process and controls, acts as a gatekeeper for quality
  • Building trust with senior stakeholders in times of pressure.
  • Experience in a cross-border role, successfully managing multiple complex projects at a global level and regional

Supervision Responsibilities:

The Program / Project Delivery Manager manages teams specifically responsible to deliver projects to each of the customers in their span of control

Other Requirements:

  • Global travel may be required
  • Fluent English speaker
  • Preferred Arabic speaking

Job Requirements:


  • A degree in Computer Science
  • Project Management (PMP) certification; or equivalent work experience of having worked as a Sr. Project Manager for at least 6 to 7 years


  • 10+ years in a corporate IT environment working with multiple disciplines to deliver projects in line with customer needs
  • Proven delivery excellence ideally using Agile
  • Significant experience in a customer service role and business management role
  • Work experience in a professional services industry, preferred
  • Experience managing external vendors, commercial negotiations
  • Excellent relationship building and interpersonal skills, including cross-cultural competence
  • Strong leadership qualities and a passion for building high performing teams

Certification Requirements:

Certifications in Project Management, Business Analysis and Project Assurance would be beneficial to performing this role

Familiarity with ITIL v2 or 3 would be advantageous




نسخ الرابط:

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