Roaming & Wholesale Engineer

Duties & Responsibilities :

• Generating and verifying TAP files in/out and verifying them with roaming partner.
• Performing regular tests with live operators.
• Troubleshooting all issues related to customer roaming inside and/or outside the network.
• Reporting weekly to the wholesale and roaming supervisor.
• Assisting in core O&M activities.
• Updating operator’s data received in IR.21 when required.
• Working on Wholesale operations:
• Interconnect operations
• Roaming operations
• Mediation operations
• New SIM cards testing.
• Configuring new roaming agreements from scratch on both core and billing
• Performing all kind of roaming testing (voice, data, and CAMEL “prepaid”)
• Performing all kind of TADIG validation (voice, data, and CAMEL “prepaid”)
• Performing the wholesale monthly closing report and settlement
• Configuring the commercial CRs in wholesale solutions
• Working in all calls, SMS, and Data traffic flow and troubleshooting
• Working with the revenue assurance team for all raised fraud issues related to roaming and wholesale.

Experience & Education:

• University degree in Computer or Telecom Engineering.
• Problem solving & analytical Thinking in a Variable environment.
• Good knowledge in roaming.

Skills & Qualifications:

• Fluent in English and Arabic.
• Well organized and attentive to detail.
• Customer and service orientation.
• Good math and problem solving skills.
• Able to train and supervise others.
• Strong communication abilities.
• Good degree of numeracy and accuracy.
• Ability to develop and motivate a team under demanding and stressful conditions.
• Communication – Formal Presentation & Documentation.

ملاحظة: يجب إرفاق الملفات التالية:
1. Resume / cv
2. Passport-size photograph

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