Job Description:

As a Technical Support Engineer, you should be approachable, a proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered.  You will interact with customers and Support teams regularly on technical issues.

Job Requirements:

• Analyze and resolve technical issues through meticulous research, reproduction, and troubleshooting for customers installing company’s products and supporting systems using Linux Operating Systems (Multi-distro).
• Responding to customer product support inquiries via telephone, email or conference calls.
• Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors.
• Participate in cross-functional team meetings and provide feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
• As a technical resource develop, re-define and document best practices to provide to internal teams (Support/R&D) for support process and improvements.
• Conference calls and remote sessions with customers.

Qualification:

• Candidates should have a minimum of a four-year degree from an accredited university or college in Computer Science, Software engineering or Electrical or Computer Engineering
• 2+ years in providing in-depth Customer Support and troubleshooting for hardware and software products.
• Knowledge and experience in Linux System Administration, process management, package management, task scheduling, kernel management, boot procedures/troubleshooting, performance reporting/optimization/logging, network-routing/advanced networking (tuning and monitoring), storage configuration and troubleshooting (iSCSI), Virtualization (KVM) and Scripting.
• Demonstrated ability to troubleshoot networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools.
• Excellent interpersonal skills with the ability to maintain and manage the overall resolution for any escalated customer case under all circumstances.
• Excellent communication and presentation/oral skills.
• Excellent verbal and written English skills.
• Strong organizational skills and ability to prioritize/multi-task easily with limited supervision
• Industry common Linux certifications.

Advantages

• Clustering or Data-Center technologies including Upper Layer Protocols (i.e., MPI).
• OpenStack Administration.
• Knowledge and experience with additional OS’s such as Microsoft Windows, VMWare, Unix
• Ethernet and Storage technologies.
• Clustering or Data-Center technologies

To Apply:

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