An-Najah National University Hospital (NNUH) is adopting the Revenue Cycle Model for managing patient
financial services and is seeking a strategic and transformational Director with knowledge, skills and
experience to lead this function. The selected candidate will manage patient financial services from
.end-to-end and will be the go-to person in the hospital for all issues related to patient financial services
:An-Najah National University Hospital (NNUH) is seeking a qualified candidate to fill the following position
Director – Revenue Cycle (Patient Financial Services)
Key Job Responsibilities
- Directs and manages the revenue team by ensuring effective and timely delivery of end-to-end patient financial services; from registration to collection
- Establishes and maintains departmental policies and procedures and ensures policies are communicated and administered consistently
- Reviews current status of patient accounts to identify and resolve billing and processing problems in a timely manner
- Establishes and implements a system for the collection of delinquent accounts ensuring third-party payers are contacted
- Maintains knowledge of government (Ministry of Health and Military Services), insurance and third-party payor regulations
- Develops and monitors departmental Key Performance Indicators (KPIs)
- Prepares and submits to hospital leadership operational reports on regular basis
- Manages the implementation and maintenance of pricing schedules
- Negotiates and maintains contracts with private insurance companies
- Communicates on regular basis with government payers (Ministry of Health and Military Services) to address referrals, pricing and coverage criteria
- Supports developing the annual budget
- Solves difficult patient financial services issues
- Audits problem accounts and implements necessary actions to prevent lost revenue
- Supervises, trains, orients and evaluates performance over assigned personnel. Recommends merit . increases, promotions, and disciplinary actions
- Develops and oversees billing information systems and works with information technology to ensure timely and accurate implementation and maintenance
- Attends administrative meetings and participates in committees as requested
- Participates in professional development and performance improvement committees and activities
- Maintains confidentiality in regard to patients’ accounts status
- Adheres to NNUH’s policies and procedures
- Performs other duties as assigned
Job Requirements
Education
- Bachelor’s Degree in Business, Finance, Management or a related field
- Advanced Degree, Masters in Business Administration or equivalent is strongly preferred
Experience
- Seven (7) years of progressive management experience including at least two (2) years as a manager or director in a similar role
- Hospital patient financial services experience is strongly preferred
Specific Skills and Abilities
- Experience in or good understanding of revenue cycle model
- Experience with hospital patient billing systems
- Proficiency with Microsoft Office suite and ERP solutions
- Deep knowledge in international accounting standards and principles
- Fluency in written and spoken English
- Flexible with quick adaptation to change
- Ability to operate under stressful situations
- Extremely organized
- Customer service skills
- Team player
- Knowledge of medical terminology, coding and office procedures
- Knowledge of governmental, third-party, and insurance company operating procedures, regulations and billing requirements, and government reimbursement programs
- Skills in establishing and maintaining effective working relationships with other employees, patients organizations and the public
- Skills in developing, implementing and administering budgets
- Ability to recognize, evaluate, solve problems, and correct errors
Interested and Qualified candidates are kindly requested to fill the application No later than 16 January, 2022