An-Najah National University Hospital (NNUH) is adopting the Revenue Cycle Model for managing patient
financial services and is seeking a strategic and transformational Director with knowledge, skills and
experience to lead this function. The selected candidate will manage patient financial services from
end-to-end and will be the go-to person in the hospital for all issues related to patient financial services
An-Najah National University Hospital (NNUH) is seeking a qualified candidate to fill the following position:

Director – Revenue Cycle (Patient Financial Services)

Key Job Responsibilities

•    Directs and manages the revenue team by ensuring effective and timely delivery of end-to-end patient financial services; from registration to collection
•    Establishes and maintains departmental policies and procedures and ensures policies are communicated and administered consistently
•    Reviews current status of patient accounts to identify and resolve billing and processing problems in a timely manner
•    Establishes and implements a system for the collection of delinquent accounts ensuring third-party payers are contacted
•    Maintains knowledge of government (Ministry of Health and Military Services), insurance and third-party payor regulations
•    Develops and monitors departmental Key Performance Indicators (KPIs) 
•    Prepares and submits to hospital leadership operational reports on regular basis 
•    Manages the implementation and maintenance of pricing schedules
•    Negotiates and maintains contracts with private insurance companies 
•    Communicates on regular basis with government payers (Ministry of Health and Military Services) to address referrals, pricing and coverage criteria
•    Supports developing the annual budget 
•    Solves difficult patient financial services issues 
•    Audits problem accounts and implements necessary actions to prevent lost revenue 
•    Supervises, trains, orients and evaluates performance over assigned personnel.  Recommends merit increases, promotions, and disciplinary actions
•    Develops and oversees billing information systems and works with information technology to ensure timely and accurate implementation and maintenance
•    Attends administrative meetings and participates in committees as requested 
•    Participates in professional development and performance improvement committees and activities 
•    Maintains confidentiality in regard to patients’ accounts status
•    Adheres to NNUH’s policies and procedures 
•    Performs other duties as assigned 

B.    Job Requirements:

Education:
•    Bachelor’s Degree in Business, Finance, Management or a related field 
•    Advanced Degree, Masters in Business Administration or equivalent is strongly preferred 

Experience:
Seven (7) years of progressive management experience including at least two (2) years as a manager or director in a similar role Hospital patient financial services experience is strongly preferred.

C.    Specific Skills and Abilities:

•    Experience in or good understanding of revenue cycle model 
•    Experience with hospital patient billing systems
•    Proficiency with Microsoft Office suite and ERP solutions
•    Deep knowledge in international accounting standards and principles 
•    Fluency in written and spoken English
•    Flexible with quick adaptation to change
•    Ability to operate under stressful situations 
•    Extremely organized 
•    Customer service skills 
•    Team player
•    Knowledge of medical terminology, coding and office procedures
•    Knowledge of governmental, third-party, and insurance company operating procedures, regulations and billing requirements, and government reimbursement programs
•    Skills in establishing and maintaining effective working relationships with other employees, patients’ organizations and the public
•    Skills in developing, implementing and administering budgets 
•    Ability to recognize, evaluate, solve problems, and correct errors 

Interested and Qualified candidates are kindly requested to fill the application No later than 16 January, 2022

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