General objective of the job

The caseworker is responsible for implementing community based child protection activities in his/her community, including case management in line with international standards. S/he organizes and carries out work to address an individual (and their family’s) needs in an appropriate, systematic and timely manner through direct support and / or referrals. 

Position in the organisation

The caseworker is part of the Program Team and S/he does not manage staff. 

Result areas

• Direct support and care to vulnerable children 

• Provide direct support and care for vulnerable children, including case management.  Case management services include: 

• Identification of individual children in need of case management through regular presence in the community
• Follow up with children referred to WCH by other agencies and community partners
• Identifies, refers and follows up on all services and ensures action points are carried out within the agreed timeframe
• Basic counselling and psychosocial support
• Regularly reviews and when needed, adjusts action plan to ensure progress
• Appropriate follow-up and referrals
• Case closure (if and when appropriate)
• Manages cases in line with the Standard Operational Procedures (SOPs);
• Documents cases using case notes and regularly updates the database to ensure comprehensive record of each case
• Ensures data collection and storage is done in a confidential manner;
• Monitors, guides, advises and supports children and caregivers throughout the process
• Ensures that children receive multidisciplinary and holistic support
• Provides mapping and updates of available services and organizations operating in the area and shares with relevant people at WCH 
• Ensures child protection concerns are shared with relevant staff 
• Delivers awareness sessions to families on child protection when needed

Result: A case management plan for each child is developed, implemented, monitored and adjusted in such a way that the cases are managed until closure within a set timeframe and work-plan.

• Supervision, internal/external coordination and representation 

• Introduce War Child services within the targeted communities.
• Coordinate with CBOs on implementation of activities
• Coordinate on a daily basis with WCH program staff
• Liaise with relevant child protection actors working in the area, including national and international
• Participate and represent WCH in CPN meetings when necessary
• Coordinate with partner organizations for referrals 
• Liaise with Protection Consortium focal points in the area
• Participates in relevant case management meetings 
• Act as Child Safeguarding Focal point for their specific areas

Result: WCH activities are well coordinated among other relevant child protection actors, including representation at the child protection network (CPN)

• Monitoring and reporting

• Support the maintenance of WCH case management system 
• Complete the case management quality assessment tool on monthly basis
• Support tracking of activities using agreed M&E tools
• Participate in weekly reporting and planning meetings to ensure adherence to standards of care, quality case management, and reporting requirements are followed
• Other duties as assigned by the supervisor to enable and develop WCH programs

Result: Project activities are monitored, documented on regular basis using agreed upon tools and according to M&E plan developed for the project

جميع الحقوق محفوظة لموقع جوبس.

Knowledge and Experience

• Accredited social work degree or other social science degree with relevant social work or case management experience;
• Good understanding of the local context and social welfare and legal system for child protection services;
• Previous experience working with children/refuges/vulnerable populations;
• Proven experience engaging with different target groups from all backgrounds (children, families, local and international organization, government, etc.).

Skills and Competencies

• Strong communication skills
• Fluency in Arabic 
• English skills preferred
• Flexibility 
• Cultural sensitivity 
• Confidentiality