Roles & Responsibilities:

Role Summary :

To conduct network performance quality check, collect statistics and data, analyse statistics, and generate performance reports.

Duties & Responsibilities :

• Collect statistics from field and performance tools.
• Study and analyse statistics, produce performance reports on regular basis and monitor key performance indicators.
• Monitor and evaluate network quality parameters like availability, retainability, accessibility, utilization, throughput, integrity, etc.
• Conduct essential checks, before and after any changes applied on the network, to verify that the objectives of planned changes have been achieved.
• Investigate problems and make recommendations for possible solutions.
• Coordinate with other departments (Marketing, Customer care, Sales & Finance) for essential network information.

Work Experience & Qualifications::

• BSc degree in communication, computer, electrical engineering, or any related discipline.
• Knowledge and familiarity with front end and query tools such as SQL, scripting, and batches.
• Basic knowledge in traffic performance measurements, solutions, and tools.
• Good technical knowledge in mobile communication especially in performance reporting and management systems.
• Possessing statistical analysis and data management skills.
• Possessing system analysis and information technology skills.
• Problem solving, analytical thinking, and designing skills.
• Reporting and presentation skills.
• Experience in a similar position is preferable.
• Communication and customer oriented skills.
• Proficient in MS Office applications.
• Proficiency in Arabic and English (oral and written).

Key Performance Indicators:

• Network Performance, availability, retainability, accessibility and integrity.
• WM customer experience.
• Internal customer (BUs) satisfaction, SLA performance.
• Timely reporting of network performance.
• Number of network performance degradation resolved.
• Number of technical recommendations to enhance business performance.
• Number of developed scripts to monitor and maintain network performance.

Apply To:

مــن هـــــنا

ملاحظة: يجب إرفاق الملفات التالية:
1. Resume / cv
2. Passport-size photograph
3. Updated CV