Consultant – Power BI Specialist for Service Desk Management (Local)

BACKGROUND
UNRWA has signed a Memorandum of Understanding (MoU) with United Nations International
Computing Center (UNICC) that aims to enhance livelihood and human development opportunities to
Palestine refugees in Gaza and all fields. By this new collaboration, UNRWA becomes a provider of
Information Management, Technology services and capacity augmentation to UNICC technical team, on
a cost recovery basis through IMTD/IT Service Center (ITSC) in HQ-Gaza.
United Nations International Computing Center (UNICC) is a UN agency that provides IT services to other
UN agencies on a cost recovery basis.

UNRWA Information Management and Technology Department (IMTD) is seeking a Power BI Specialist
for Service Desk Management who will be responsible for supporting the Service Management Group
(OPX) activities with focus on service reporting and meetings. The resource will work under the direct
supervision and guidance of Head, OPX.
The consultant will report administratively to Head Information Technology Service Centre in Headquarter
Gaza and technically to United Nations International Computing Center (UNICC).

DESCRIPTION OF DUTIES AND RESPONSIBILITIES
• Design and build reports and dashboards using Power BI to support Service Management
• Facilitate service review meetings with internal teams
• Follow up on actions from service review meetings
• Troubleshoot and analyze issues with reports
• Mentor, collaborate with, and advise team members on Microsoft Power BI
• Assist in service management activities including internal audits, risk assessments
• Perform other duties as required

MINIMUM QUALIFICATIONS AND EXPERIENCE
• A university degree from an accredited educational institution in Computer Science, Information
Technology, or related discipline.
• Minimum five years of experience in Microsoft Power BI. 
• Strong experience in developing Power BI reports and dashboards
• Good knowledge of Transact SQL, SSIS, SSAS and SSRS
• Good knowledge of enterprise ITSM tools such as ServiceNow
• Fluency in spoken and written English.

COMPETENCIES
• Excellent written and verbal communication skills, interpersonal and collaborative skills.
• High degree of initiative, dependability, and ability to work with minimal supervision.
• High level of personal integrity, as well as the ability to professionally handle confidential
matters, and show an appropriate level of judgment and maturity.
• Ability to deliver quality results.
• Excellent in analytical thinking for translating data into informative visuals and reports.
• Knowledge in defining and implementing Key Performance Indicators (KPIs)
• Knowledge of ITIL and ISO 20000 standard
• Ability to perform in a functional and technical capacity
• Ability to communicate in a clear and concise manner
• Excellent writing and presentation skills
• Strong analytical and problem-solving skills.

DESIRABLE QUALIFICATIONS:
• Certification in Power BI
• ITIL intermediate certification
• ISO 20000 foundation or practitioner certification

CONDITIONS OF SERVICE
• The duration of the consultancy is 6 to 11 months, extendable according to performance and
availability of funds.
• Remuneration for this consultancy will depend on the qualifications and relevant years of
experience as follows:
o Cluster A $1,600
o Cluster B $1,800

APPLICATION PROCESS
Applicants should submit a cover letter and CV or UN Personal History Form demonstrating clearly the
knowledge and experience required to meet the consultancy requirements via consultancy@unrwa.org
indicating the title of this consultancy “Power BI Specialist for Service Desk Management” in the subject
line of the message and field/country of applicant. The deadline for the submission of applications is 7
January 2021. Applicants are requested to provide their current location (country).