Role Summary:
Provide IT technical support for End Users, software’s, applications and computers.
Duties & Responsibilities:
- Providing First line, second line of support for end users computing systems.
- Installing and supporting Applications and Operating systems
- Installing and supporting Printers and Printing services
- First Level of support for PC’s, and all end user’s devices (Hardware/Software problems)
- First line support for LAN’s and WAN’s
- Reporting problems and tasks on the computer Service Disk Trouble Ticketing system
- Backup’s and restore end user’s data
- Logs all calls, trouble tickets and follow up
- Checking that all open calls are updated daily or according to Service Desk Service Level Agreement (SLA)
- Liaising with second level support and all business units to ensure calls closed in timely manner or according to SLA
- Defining, updating, implementing and monitor Operation procedures
- Monitoring Service level agreements
- Monitoring and updating Help Desk Inventory and end user’s assets
- Training end users, on operating system, and Office applications
- Insure implementing policies and procedures
- Responsible for the selection and purchase of desktops/laptops hardware, and software.
- Keeping abreast of new technologies associated with Computers and Peripherals.
- Checking whether calls, interactions are logged correctly and escalated to the correct department
- Following up on calls, interactions escalated via service desk Trouble Ticketing system.
- Checking that all open calls are updated daily or according to Service Desk SLA.
Work Experience & Qualifications::
Education
- Bachelor’s Degree in Computer Engineering.
Experience
- Fresh Graduate, preferable 1 year of experience in computer use, Help Desk, and technical support.
Personal Traits & Special Skills::
- Strong interpersonal and communication skills and the ability to work effectively.
- Self-starter and highly organized
- Proficiency in Arabic and English (oral and written)
- Computer Literacy knowledge (Microsoft)
- Proficiency with MS Office suit (mainly Excel, Word, and PowerPoint).
- Excellent organizational, team Work, and time management skills
- Excellent coordination and follow-up skills.
Apply To:
ملاحظة: يجب إرفاق الملفات التالية:
1. Resume / cv
2. Passport-size photograph