BASIC FUNCTION OF POSITION                                                                                                                    Under the direct supervision of the Telecom Supervisor, the incumbent of this position serves as a telecom specialist and billing examiner. The incumbent is responsible for controlling, checking and maintaining records for the Embassy Jerusalem billings & payments as well as bills and payments for the mission employees and its associated agencies.

Reviews and processes these bills in a timely fashion to avoid late surcharges. The incumbent also has a demanding responsibility in terms of dealing with the telecom vendors, the local landline, cellphone, internet and cable companies such as Bezek, Partner, PalTel, Jawwal, YES Satellite, 099 Primo and Bezek International, in order to resolve all billing discrepancies. Besides, the incumbent ensures that records listing all telecommunications subscriptions and accounts, and issued cellphones, are maintained accurately.

Requirements:

Experience: One year of experience in customer service and administrative work is required.

Languages: Level III (Good Working Knowledge) speaking/reading/writing English, Hebrew, and Arabic are required.(This will be tested)

Skills and Abilities:

Must have excellent knowledge of Microsoft Office applications especially, word, excel and Power Point.

Must have good customer service skills. 

Education Requirements:

Education: Completion of secondary school is required.

How to Apply:

All candidates must be able to obtain and hold a local security clearance.

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Evaluations:

Applicants must meet all position requirements, including experience, education, language, and skills.

You will be assessed based on your application score, language test results, and how your qualifications compare to the requirements of the position.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

EQUAL EMPLOYMENT OPPORTUNITY: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs. The EEO complaint procedure is not available to individuals who believe they have been denied equal opportunity based upon marital status or political affiliation. Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts for relief.